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Terms Conditions

These terms govern how you open and use your 7liveasean88 account, how deposits via Touch 'n Go eWallet, Boost and GrabPay are processed, and what happens when you request a withdrawal or need to resolve a dispute.

Account eligibilityDeposit & withdrawal rulesDispute resolutionLive casino and slots
7liveasean88 Terms Conditions
POLICY SUPPORT

Questions About the Terms

If any clause in these terms is unclear or you need help understanding how a rule applies to your account, our support team can walk you through the relevant section and explain what it means for deposits, withdrawals or gameplay. Reach us through the channels below; each query is logged and answered in the order received.

Live chat Open the chat icon in the lobby footer; an agent will join and can pull up your account history to answer questions about terms, payment processing or dispute steps.
Email support Send your question to the address listed in your account settings; include your username and the specific term or clause you need clarified so we can respond with the right detail.
Help centre Browse articles that explain how account verification works, how we handle withdrawals and what triggers a dispute review; each guide links back to the relevant terms clause.
HOW WE OPERATE

Account Security & Data Handling

We collect your contact details, payment information and session logs to operate your account, process deposits and withdrawals, and meet anti-fraud requirements under local financial regulations. Your password and any OTP codes are hashed and never stored in plain text; payment credentials are tokenized by the e-wallet provider and we see only the transaction reference. Session cookies track your login state and game preferences; you can clear them from your browser settings at any time, though doing so will log you out.

Identity verification

We ask for a government ID and proof of address before your first withdrawal; this step prevents fraud and satisfies financial-crime regulations in Malaysia and the jurisdictions we operate from.

Payment tokenization

Touch 'n Go eWallet, Boost and GrabPay handle your card or bank details directly; we receive only a one-time token that authorizes the specific deposit or withdrawal, never your full credentials.

Session encryption

Every page load and API call between your device and our servers is encrypted with TLS; even if someone intercepts the traffic they cannot read your balance, bet history or account email.

Data retention

Transaction and gameplay logs are kept for seven years to meet audit requirements; personal contact details are deleted within ninety days of account closure once all disputes and withdrawals are finalized.

Terms & Conditions FAQ

We check your IP address and device location when you register; if either indicates a jurisdiction where online gaming is prohibited, the account creation will fail and you will see a message explaining that access depends on local law.

No. We hold all withdrawal requests until identity verification is complete; upload your ID and proof of address through the account settings page and our team will review within twenty-four to forty-eight hours.

Transaction logs are retained for seven years to satisfy audit and anti-money-laundering regulations; personal contact details are deleted within ninety days of account closure once all pending disputes and withdrawals are resolved.

Using fraudulent payment details, colluding with other players, manipulating game software or abusing promotional offers will trigger account suspension; if the investigation confirms a violation, the account is permanently closed and any balance forfeited.

Yes. Contact support via live chat or email with your username and we will send a PDF of the terms version that was active on your registration date, along with any amendments made since then.

Open a support ticket through live chat or email within seven days of the round or transaction; include your username, the game name and the timestamp so we can pull the server log and review what happened.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.